Privacy Policy

Last Updated: January 24, 2025

Sanrachana Ultra Overseas LLP (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website at http://www.sanultra.com (“Website”) or interact with us in any way.

By accessing or using our Website, you consent to the terms of this Privacy Policy. If you disagree with any portion of this policy, please discontinue your use of the Website.

1. Scope of the Privacy Policy

This Privacy Policy applies to:

Information collected through the Website.
Interactions via email or other communication channels with Sanrachana Ultra Overseas LLP.
Any personal data collected offline, such as through customer inquiries or in-person interactions.

It does not apply to third-party websites, services, or applications that we do not own or control. Links to third-party websites are provided for your convenience, and you should review their privacy policies separately.

2. Information We Collect

We collect the following categories of information from users of our Website:

2.1. Personal Information

Personal information is any information that identifies an individual or can be used to identify an individual.
Examples include:

Name
Email address
Phone number
Mailing address
Company name (if provided)
Account login credentials (if applicable)

2.2. Non-Personal Information

Non-personal information cannot identify an individual and includes:

Browser type
Device type (e.g., desktop, tablet, mobile)
IP address
Geographic location (generalized)
Website usage data (visited pages, session times, bounce rates)
Cookies, pixels, and tracking technologies

2.3. Payment Information

If applicable, we may collect limited payment-related data, such as billing address or transaction information. However, we do not store or process your sensitive payment details (e.g., credit card numbers). Payment processing is handled securely by third-party providers.

2.4. Communication Records

Any communications with us via email, contact forms, or other means may be recorded and stored.

3. How We Collect Information

We collect personal and non-personal data when you:

Visit or browse the Website.
Submit an inquiry via our Contact Page at https://www.sanultra.com/contact-us.
Communicate with us via email or chat.
Register for services, newsletters, or events (if applicable).
Engage or interact with content, surveys, or other on-site tools.

Information is also collected automatically via cookies, browser metadata, and analytics tools.

4. Use of Information Collected

We process your information for the following purposes:

4.1. To Provide Services

Handling inquiries, requests, or complaints submitted via our Website.
Personalizing and enhancing your experience on the Website.

4.2. Improving Website Functionality

Analyzing user behavior and engagement to optimize Website performance and content offerings.
Understanding traffic patterns and user demographics.

4.3. Communication

Responding to queries or requests through email or contact forms.
Providing updates about our policies, services, or changes to the Website.

4.4. Compliance

Preventing unauthorized activity or abuses of our Website.
Complying with legal obligations, industry standards, and regulatory requirements.

We will not use your data for purposes other than those stated above unless we obtain your explicit consent.

5. Sharing and Disclosure of Information

Sanrachana Ultra Overseas LLP does not sell or rent your personal information to third parties. However, your data may be shared in the following circumstances:

5.1. Third-Party Service Providers

We may share data with trusted service providers who assist us with:

Website hosting and maintenance.
Analytics and performance tracking (e.g., Google Analytics).
Email or CRM software for communication.
Payment processing services.

These providers are obligated to protect your data and may only use it for service-related purposes.

5.2. Legal Compliance

We may disclose information if required by law, court order, or government regulation, or when disclosure is necessary to protect our rights, property, or safety.

5.3. Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, user data may be transferred as part of the assets involved.

6. Cookies and Tracking Technologies

Our Website uses cookies and other tracking technologies to enhance your browsing experience and collect information about how you interact with our Website.

6.1. What Are Cookies?

Cookies are small files stored on your browser or device that allow us to:

Deliver a better browsing experience.
Recognize user preferences and log-in details.
Track and analyze Website performance.

6.2. Types of Cookies

Essential Cookies: Necessary for proper functioning (e.g., session cookies).
Analytics Cookies: Help us gather aggregated data on user behavior (e.g., Google Analytics cookies).
Functional Cookies: Store preferences to enhance user experience.

6.3. Managing Cookies

You have the option to disable non-essential cookies through your browser’s settings. However, some Website features may not function as intended if cookies are disabled.

7. Security of Your Data

We implement industry-standard measures to protect the confidentiality, integrity, and availability of your information. Security measures include:

Secure Socket Layer (SSL) encryption for transmissions.
Restricted access to data on a need-to-know basis.
Firewall and malware protection to prevent unauthorized access.

Please Note: No internet transmission method or storage method is 100% secure. While we strive to protect your data, we cannot guarantee complete security.

8. Retention of Data

Your personal information will only be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

Once the data is no longer required, it will be securely deleted or anonymized.

9. Your Rights

Under applicable privacy laws, you have the following rights regarding your personal data:

Right to Access: Request details about the personal data we hold.
Right to Correct: Request corrections to incomplete or inaccurate data.
Right to Erasure: Request the removal of personal information when no longer relevant.
Right to Object: Withdraw your consent or object to specific data processing activities.
Right to Data Portability: Request your data in a portable format.

To exercise these rights, please contact us at [email protected].

10. Third-Party Links

Our Website may include links to third-party websites for convenience or informational purposes. These websites operate independently of us and may have their own privacy policies. We are not responsible for their content, practices, or use of your information.

11. Children’s Privacy

Our Website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we discover that we have inadvertently obtained data from anyone under the age of 18, it will be promptly removed from our records.

12. International Data Transfers

If you are accessing our Website from outside India, please note that your data may be transferred, stored, and processed in India or other jurisdictions where our servers or service providers are located. By using the Website, you consent to the transfer of your information as described in this Privacy Policy.

13. Changes to This Privacy Policy

We may update or revise this Privacy Policy at any time to reflect changes in our practices or applicable legal requirements. Updates will be posted on this page, and the "Last Updated" date will notify you of revisions.

We encourage you to review this Privacy Policy periodically to stay informed of our data practices.

14. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, please contact us using the following details:

Sanrachana Ultra Overseas LLP
Email: [email protected]
Contact Page: https://www.sanultra.com/contact-us